Closed cases are stored in the Archive of your Chats page. Your cases can be found also in the Archive of your Profile page.
To view archived cases:
- Go to the Pigeon's sidebar menu on the left and click Profile (the left bottom corner).
- Click Archive in the Profile's submenu.
- To view the details of a specific case, choose the case from the list and click it.
To export archived cases:
- Click the Export ⬇ icon next to the Search field.
- Tick next to each chat you want to export.
- Click Export cases on the right. A Report generated window will appear.
- Choose the format of the report (PDF or HTML). If you changed your mind, click Close to cancel the download.