Edit the Directory Structure

The Directory in Pigeon is your organization's service team structure. It includes individual contacts, group contacts as well as departments and sub-departments. You can also edit the Directory to control which contacts are visible to customers and which are hidden (or only visible to the internal team).

Every component of the Directory can be created, edited and deleted.

To make changes in the Directory structure:

  1. Go to Contacts and click Directory to open the Business Directory structure
  2. Click Edit in the top right corner of the main Directory dashboard. Edit, Delete and X buttons will appear in each department or sub-department
  3. Choose the department or sub-department you want to change and click Edit in it. The Edit Department window will appear
  4. Choose the changes you want to make and click Save changes.If you changed your mind, simply close the window and click Discard at the top of the window

See also Create a Business Directory for information on how to create an individual or a group contact, or Create a Department and Delete a Department. for information on creating or deleting entire departments.