Every member of your team has general contact information that can be viewed through the Directory.
The Directory folder is divided into 2 subfolders: Contacts and Group contacts.
- The Contacts folder includes the list of the individual contacts of your team members
- The Group contacts folder includes the list of created group and department contacts
You can easily open and close these subfolders by clicking the arrow icons on the right.
To see the contact's information:
- Go to Contacts
- Choose Directory and click it to open
- Start typing the name of the contact in the Search field or just scroll and choose the contact from your list
- Click the contact's field. The Contact information window will open
If you wish to view your customer contacts, see View Customer Contacts' Information.