1. Help Center
  2. General Business Users
  3. Interacting with customers & team members

Forward a Message

You can forward the message from your inbox to someone from the contact list.

To send a single message to another person:

  1. Go to your Chat Page
  2. Open the chat that includes the needed message
  3. Click three dots icon next to the message you want to forward
  4. Click Forward in a drop-down menu. The new window will appear
  5. Start typing the name of the person in the Search field or simply scroll and choose the contact from your list by clicking ➕ button next to the person's name
  6. Click Forward. The message will be moved to your chat with the chosen recipient
  7. Add any additional context to the new message along with the forwarded message in the Answer section if needed and click Send

To send several messages to another person:

  1. Go to your Chat Page
  2. Open the chat that includes the needed message
  3. Click three dots icon next to the one of the messages you want to forward
  4. Click Select in a drop-down menu. The action buttons will appear on the top
  5. Choose the needed messages to forward by ticking checkboxes next to them
  6. Сlick Forward. The new window will appear
  7. Start typing the name of the person in the Search field or simply scroll and choose the contact from your list by clicking ➕ button next to the person's name
  8. Click Forward. The messages will be moved to your chat with the chosen recipient
  9. Add any additional context to the new message along with the forwarded messages in the Answer section if needed and click Send