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  2. General Business Users
  3. Interacting with customers & team members

Select, Edit or Delete A Message

You can also select, delete or edit a specific message in a chat using the three dots drop down next to the message.

Select a message

  1. Go to your Chat Page
  2. Open the chat that includes the needed message and click a three dots icon next to it
  3. Click Select in a drop-down menu
  4. Tick the checkboxes next to messages you want to select

Delete a single message

  1. Go to your Chat Page
  2. Open the chat that includes the needed message
  3. Click three dots icon next to the message you want to delete
  4. Click Delete in a drop-down menu. The new window will appear
  5. Tick the checkbox next to Delete for everyone if you want to delete this message not only for you
  6. Click Delete

Delete multiple messages

  1. Go to your Chat Page
  2. Open the chat that includes the needed message
  3. Click three dots icon next to the one of the messages you want to forward
  4. Click Select in a drop-down menu. The action buttons will appear on the top
  5. Choose the needed messages to delete by ticking checkboxes next to them
  6. Сlick Delete. The new window will appear
  7. Tick the checkbox next to Delete for everyone if you want to delete the messages not only for you
  8. Click Delete

Edit a message

  1. Go to your Chat Page
  2. Open the chat that includes the needed message and click a three dots icon next to it
  3. Click Edit in a drop-down menu. The message will appear in the Answer Section
  4. Edit the message and click Send (the blue arrow icon on the right) or Enter on your keyboard. The edited message will appear in the chat's main dashboard